Policy

At Poseidon Food, we operate with a strong focus on quality, transparency and responsible business practices.

1. Data & Privacy

We collect and process personal and business data solely for operational purposes, including communication, order handling and customer relations.

All data is handled securely and in accordance with applicable data protection regulations.
We do not share data with third parties without consent, unless required for operational or legal purposes.

2. Product Quality & Food Safety

Poseidon Food works with certified partners and follows strict international standards for seafood sourcing, handling and distribution.

All products are transported and stored under controlled conditions to ensure product integrity and safety.

3. Complaints & Claims

In the event of a product issue, clients must report complaints within 24 hours after delivery.

Claims can be submitted via: sales@poseidon-food.com

Each claim is reviewed based on product condition, handling and agreed specifications. Where applicable, Poseidon Food will provide an appropriate solution.

4. Traceability & Responsibility

We ensure traceability across our supply chain and work with partners that meet international certification standards such as MSC and BRC.

5. Website & Information

All information on this website is provided for general informational purposes. Poseidon Food does not guarantee that all content is always complete or up to date.